212 Service

212 Service – The Extra Degree

At 211 degrees, water is hot. At 212 degrees it boils. And with boiling water, comes steam. And steam can power a locomotive. One extra degree… makes all the difference. And, the one extra degree of effort in business and in life… separates the good from the great!

Customer service, better yet, service excellence, and is the key function to success in all departments of such large interconnected organizations serving large populations. Creating a service excellence culture that focuses on staff first, creating WOW experiences that drive customer loyalty and respect, makes all the difference. 

The hands on interactive course provides the practical sharing of best practices, tools, resources and thought provoking ideas at the front line that you can take back to your departments and turn customer both internal and external into “raving fans”. 

An extra degree – that is all it takes!  Developing a 212 service culture represents the beginning – the start of a never-ending journey of discipline, work and the pursuit of an ever higher standard.

Session Outcomes:

You will improve the service culture at your location by:

  • Understanding the immense impact of a small amount of extra effort and attention
  • Knowing how to develop an above average service culture
  • Teaching people how to care to achieve exponential results
  • Learning it is impossible to serve customers without serving each other
  • Developing a high performing team by using the 212 degree service rules

212 Rules

  1. It starts with  you
  2. Your peers and customers are equal
  3. Engage your hearts and minds and that of your peers
  4. Make your culture your brand
  5. Understand the “How of Wow”
  6. You have lots of chances to make first impressions
  7. Identify your moment of truth
  8. Don’t assume… Ask
  9. Celebrate success
  10. Support, Support, Support